Refund Policy
Last updated: October 23, 2026
Our classes have limited spots, so we follow the policy below. It applies to all classes and events (1-day classes, Date Nights, special events, 4-week, 8-week, Intermediate and Kids), memberships, private events and gift cards.
At a glance| When you cancel | What you get |
|---|
| More than 10 days before the class starts | Store credit for the full amount |
| 10 days or less before the class starts | No refund |
Cancelling a class
To cancel, email us at info@zeipottery.com with your name and the class you booked. The date we receive your email is the date used for the policy above. Refunds for cancellations are given as store credit only, which you can use for any class, membership, private event or ceramics purchase.
Transfers and date changes
- Transfer to another person: you can give your spot to someone else. Just email us their name before the class.
- Change to another date: possible up to 10 days before your class, subject to availability. Within the last 10 days, a booking can't be moved to another date.
Late arrivals and missed classes
- For 1-day classes and events, you may arrive up to 15 minutes late. After that we can't let you join, and the booking is treated as missed with no refund.
- Missed classes are not refunded.
- For weekly courses, make-up classes are not guaranteed. If space is available in another session, we may be able to arrange one. Each make-up class has a $25 make-up fee.
- If you miss a weekly class, your instructor will make sure your pieces continue through the process so you can keep up with the group.
- Kids Program: please let us know at least 3 days in advance if your child will miss a class.
If we cancel a class
If Zei Pottery cancels or reschedules a class, you can choose a full refund to your original payment method or move to another class date.
Studio membership
- Membership is billed in 8-week blocks.
- To cancel, please give at least one month’s notice.
- After cancelling, returning members join our waitlist and are accepted as space becomes available.
Private events
- A 30% non-refundable deposit is required to reserve a private event. Your booking is confirmed once the deposit is received.
- Extra time can be added at $100 for every 30 minutes, subject to studio availability.
Gift cards and store credit
- Gift cards and store credit cannot be exchanged for cash or refunded.
- Gift cards do not expire and can be used for any class, membership, private event or ceramics purchase.
Your finished pieces
Firing results can't be guaranteed, and refunds are not given for cracks, warping, glaze variations or other kiln surprises. Pieces not collected within 2 months of our “ready for pickup” email are donated and are not refundable. See our Terms & Conditions for details.
How refunds are paid
Customer cancellations are refunded as store credit. When we cancel a class and you choose a refund, it is returned to your original payment method. Depending on your bank, it can take 5–10 business days to appear on your statement.
Questions? Email info@zeipottery.com. Zei Pottery Studios Inc. · 988 Queen St. W and 1102 College St., Toronto.
