Privacy Policy

Effective Date: April 2025

Zei Pottery Studio (“we,” “us,” or “our”) is committed to protecting your privacy and complying with applicable data protection laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or use our services.

1. Information We Collect

We may collect personal and non-personal information through the following means:

1.1 Personal Information

This includes, but is not limited to:

• Full name

• Email address

• Phone number

• Mailing and billing address

• Payment information (processed through third-party secure processors such as Stripe or PayPal)

• Booking details (class registrations, membership selections, product orders)

1.2 Non-Personal Information

• IP address

• Browser type and version

• Device information

• Website usage data via cookies and similar technologies

2. Purpose of Collection

We collect and use your information for the following purposes:

• To process and fulfill bookings, purchases, and payments

• To communicate updates, confirmations, and follow-ups about your classes or orders

• To deliver newsletters, promotions, and studio updates (only with your consent)

• To provide customer support and respond to inquiries

• To manage and improve our website and services

• To comply with legal obligations and regulatory requirements

3. Consent

By providing personal information to us, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, please contact us at info@zeipottery.com.

4. Disclosure of Information

We will not sell, rent, or lease your personal information to third parties. However, we may disclose your information:

• To service providers and partners who perform services on our behalf (e.g., payment processors, booking platforms, website hosts)

• If required by law, regulation, subpoena, or court order

• To protect the safety, rights, or property of Zei Pottery Studio, our users, or the public

All service providers are contractually obligated to maintain the confidentiality and security of your information.

5. Data Retention

We will retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. After this period, information will be securely deleted or anonymized.

6. Data Security

We implement physical, administrative, and technical safeguards to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we follow best practices to reduce risk.

7. Your Rights and Choices

Under applicable privacy laws, you may have the right to:

• Access the personal information we hold about you

• Request corrections to your personal data

• Withdraw your consent for certain uses of your data

• Request deletion of your personal information (subject to legal limits)

To exercise these rights, contact us at info@zeipottery.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tools to:

• Analyze site usage

• Improve user experience

• Store preferences and facilitate navigation

You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.

9. Third-Party Services and Links

Our website may contain links to external sites or services (e.g., Instagram, booking platforms). We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use through our site.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If we become aware of such data being collected inadvertently, we will take immediate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review the policy periodically.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your data, please contact us at:

Zei Pottery Studio
1102 College Street, Toronto, ON M6H1B3
📩 Email: info@zeipottery.com