Frequently Asked Questions

Everything you need to know before your class

Can’t find your answer? Email us at info@zeipottery.com.

Getting started

Do I need any pottery experience?

No. Our 1-day classes, Date Nights, 4-week and 8-week courses are all beginner friendly. Your instructor guides you step by step. Our Intermediate course is for students who can already center and throw.

Is there an age limit?

Adult classes and events are for ages 16 and over. Younger students can join our Kids Program.

What should I wear and bring?

Wear comfortable clothes, tie back long hair and remove loose jewellery. Don’t worry about your clothes: clay washes out easily. You don’t need to bring anything: clay, tools and materials are included.

Can I bring food or drinks?

Food isn’t allowed in the studio, but you’re welcome to bring drinks.

What if I’m running late?

For 1-day classes and events, you can arrive up to 15 minutes late. After that we can’t let you join, as the first part of class covers essential demonstrations and safety.

Classes and pieces

How many pieces will I make?

In 1-day classes and events, one finished piece is included and you can add more for an extra piece fee. In our 4-week course students usually finish 6–10 pieces, and in the 8-week course 8–14 pieces, depending on what you make.

When will my pieces be ready?

For 1-day classes and events, about 3–4 weeks after the class. For weekly courses, usually 1–2 weeks after each piece is finished. We’ll email you when they’re ready.

How long can you keep my finished pieces?

Please pick them up within 2 months of our “ready for pickup” email. After that, unclaimed pieces are donated.

Can I use my own glaze?

Yes, with our approval first. Send us a photo of the glaze label and place a clay “cookie” under your piece for the glaze firing.

How many people is a Date Night booking for?

One Date Night booking is for 2 people.

Booking and changes

What is your cancellation policy?

If you cancel more than 10 days before the class, you receive store credit for the full amount. Within 10 days of the class, there is no refund. See our Refund Policy for details.

Can I give my spot to someone else?

Yes. Email us the new participant’s name before the class.

Can I change my class date?

Yes, up to 10 days before your class, subject to availability. Within the last 10 days, a booking can’t be moved to another date.

I missed a weekly class. Can I make it up?

Make-up classes aren’t guaranteed, but if there’s space in another session we may be able to arrange one, with a $25 make-up fee.

Do gift cards expire?

No. Gift cards never expire and can be used for any class, membership, private event or ceramics purchase. Buy a gift card.

Studios and more

Where are your studios?

We have two studios in Toronto: 988 Queen St. W and 1102 College St. Please check which location your class is at before you come.

Is there parking?

Yes, there is paid street parking right outside the studio.

Do you host private events and birthday parties?

Yes. We host birthday parties, team building and other private events for groups of 3 to 20.

Do you offer pottery painting?

Yes, pottery painting is available as workshops that we open from time to time, and we can open a session on request. In our weekly courses, you can also pick up ready-made handmade pieces and paint them.

How does studio membership work?

Members get 24/7 studio access to work independently. See our Membership page.